Terms & Conditions

Last updated: 11/06/2025
Store Name: Tomas Furnishers
Website: tomasfurnishers.com

Welcome to Tomas Furnishers. By using our website, visiting our store, or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before using our services or placing an order.

1. Introduction

These Terms & Conditions govern:

  • your use of tomasfurnishers.com,

  • the purchase of any furniture or related products from Tomas Furnishers, and

  • your interaction with our customer service or sales teams.

By shopping with us or accessing our website, you agree to these Terms, as well as our Privacy Policy and Returns Policy, which form part of this agreement.

2. Definitions

  • “We”, “us”, “our” refers to Tomas Furnishers.

  • “You”, “your” refers to the customer or website user.

  • “Products” means any furniture, décor items, or accessories sold by Tomas Furnishers.

  • “Website” means tomasfurnishers.com.

3. Use of the Website

By using this website, you agree:

  • not to engage in any illegal or harmful activity,

  • not to attempt to disrupt website security or functionality, and

  • to provide accurate, complete and up-to-date information when placing orders.

We reserve the right to update or modify the website at any time without notice.

4. Product Information & Availability

We make every effort to ensure that all product images, descriptions, prices and measurements on our website are accurate. However:

  • colours may vary slightly due to lighting or screen displays,

  • measurements are approximate,

  • stock availability may change, and

  • errors may occur.

If an error affects your order, we will notify you and offer an exchange, alternative, or refund.

5. Pricing

All prices:

  • are in South African Rand (ZAR),

  • include VAT, unless stated otherwise,

  • exclude delivery fees unless specifically mentioned.

Prices may change without notice.
The price at checkout is the price that will apply to your order.

6. Orders & Payment

When you place an order:

  1. You are making an offer to purchase.

  2. We may accept or decline your order at our discretion.

  3. The order becomes confirmed once payment is received.

Accepted Payment Methods

  • EFT

  • Debit/Credit Cards

  • Cash (in-store)

  • Mobile payment options (if applicable)

  • Lay-by or credit options (if offered)

For security reasons, we may request:

  • proof of payment,

  • ID verification, or

  • additional documentation.

7. Delivery & Collection

Delivery

  • We deliver nationwide or within specified areas.

  • Delivery fees depend on your location and item size.

  • Delivery times are estimates and may vary.

Customers must ensure:

  • someone is available to receive the goods,

  • correct delivery details are provided, and

  • access to the premises is suitable for large furniture.

We are not liable for delays caused by external factors (traffic, strikes, weather, courier delays).

Collection

  • You may collect your order from our store or warehouse.

  • Proof of purchase and ID are required.

8. Assembly

Some items require assembly.

  • You may assemble them yourself or request assembly (if offered).

  • Tomas Furnishers is not responsible for damage caused by incorrect self-assembly.

9. Custom or Special Orders

For custom-made furniture or special orders:

  • A non-refundable deposit may be required.

  • Production timelines are estimates only.

  • Custom items cannot be returned or cancelled unless defective.

Always ensure that measurements, colours, finishes and fabrics are correct before placing a custom order.

10. Returns, Exchanges & Refunds

Returns are handled according to our Returns Policy, which forms part of these Terms.

In summary:

  • Change-of-mind returns are accepted within your selected return window (unused and in original condition).

  • Defective items are handled under the Consumer Protection Act.

  • Return/collection fees may apply depending on the reason.

  • Custom-built items are non-returnable unless defective.

Refer to our full Returns Policy for more detail.

11. Warranties

All products carry:

  • a 6-month implied warranty under the Consumer Protection Act, and

  • additional manufacturer warranties, where applicable.

Warranties do not cover:

  • misuse or abuse,

  • water damage or humidity,

  • pet damage,

  • unauthorised repairs,

  • normal wear and tear, or

  • damage due to poor care or improper handling.

12. Limitation of Liability

To the maximum extent permitted by South African law:

  • Tomas Furnishers is not liable for indirect or consequential damages.

  • Our total liability will not exceed the amount paid for the product.

  • You use our website and products at your own risk.

We are not responsible for delays, delivery failures, or damage caused by external circumstances outside our control.

13. Privacy & POPIA Compliance

We process personal information in accordance with the Protection of Personal Information Act (POPIA).

Please see our Privacy Policy for full details.

14. Intellectual Property

All website content—including text, images, graphics, logos and product descriptions—belongs to Tomas Furnishers.

You may not copy, reproduce or distribute any content without our written consent.

15. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their:

  • content,

  • services,

  • policies, or

  • security practices.

Use them at your own risk.

16. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes will be resolved in South African courts.

17. Changes to These Terms

We may update these Terms & Conditions at any time.
The updated version will be posted on our website with the revised date.

18. Contact Information

If you have questions regarding these Terms & Conditions, you may contact us:

Tomas Furnishers
📧 Email: tomasfurnishers@gmail.com
📞 Phone: 066 220 3443
🌐 Website: tomasfurnishers.com
📍 Address: 327 Paul Kruger Street , Pretoria Central